Refund Policy

Last Updated: September 18, 2026

Cielo Manufacturing offers full refunds for eligible orders and approved returns in accordance with this Refund Policy.

Full Refunds

When a refund is approved, the customer will receive a full refund of the eligible amount paid for the affected product or order. Refunds will be issued to the original payment method used for the purchase.

To request a refund or return, please contact us at order@cielomanufacturing.com with your order number and the reason for your request.

Returns

Products being returned must be unused, unopened, and in their original condition and packaging unless the return is related to a damaged, defective, incorrect, or otherwise nonconforming product.

Returns must be authorized by Cielo Manufacturing before being shipped back. Products returned without prior authorization may not be accepted.

Authorized returns should be sent to:

Cielo Manufacturing
123 N Orchard St., Suite 4A
Ormond Beach, FL 32174
United States

Return instructions and, when applicable, a return shipping label will be provided after the return request has been reviewed.

Damaged, Defective, or Incorrect Products

Please inspect your order upon receipt. If your order arrives damaged, defective, incorrect, or otherwise does not conform to your order, please contact us promptly at order@cielomanufacturing.com.

Once the issue has been verified, Cielo Manufacturing will provide an appropriate resolution, which may include replacement of the affected product or a full refund.

Custom and Made-to-Order Products

Certain custom, private-label, specially manufactured, personalized, or made-to-order products may not be eligible for return after production has begun unless the product is defective, damaged, incorrect, or does not conform to the agreed specifications.

Please contact us regarding the specific order so that we can review the circumstances and determine refund eligibility.

Exchanges

If you would like to exchange an eligible product, please contact us at order@cielomanufacturing.com. Depending on the circumstances, we may arrange a replacement or process a refund so that a new order can be placed.

Refund Processing

Once a refund has been approved, the full eligible refund amount will be returned to the original payment method.

Approved refunds are generally submitted for processing within 10 business days. Financial institutions and credit card companies may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at order@cielomanufacturing.com.

Contact Us

For questions regarding refunds, returns, or your order, please contact:

Cielo Manufacturing
Email: order@cielomanufacturing.com
Phone: (727) 613-1803